Schedule an appointment with Jeremy in the office for Monday April 12, 2025. I had requested a morning appointment with the tech Mike. I was told Mike was not available till the afternoon so I schedule for 3:00 pm. I receive a call at 1:15 the day of the app by Jeremy if could I be home earlier. My response was 2:00, Jeremy let me call you back, my response ok the 1:45. Answer the door and it’s not Mike. Nothing against the tech I called the office again squeaking to Jeremy, he said Mike wasn’t available in the afternoon today. Not only did they, Jeremy change my scheduled appointment, also changed the tech without any notice, yet! Jeremy knew this morning that Mike would not be available. I then asked for a discount for the inconvenience, according to Jeremy the manager Bob said “no discount” because a different tech arrived instead of Mike! That’s nonsense, Jeremy caused the entire app to change yet claiming it is what it is. I asked to speak to the owner, what a surprise the owner, the manager both are not available to speak to me. I know one or both are sitting in the office, it’s a tactic used when someone does not want to get on the phone. After 25 years of using this company “ a huge disappointment on how my app today was handled. The front line in any business is the office staff, Jeremy is not a person to be answering and scheduling appointments. Poor unprofessional business practice with him. Need to do better with a loyal, long time customer!!!
Unfortunately our gas furnace decided to die just after the new year. We decided to contract Air Specialties HVAC to replace the furnace and upgrade our antiquated analog thermostat. This was absolutely the right decision; they promptly responded the very next day and quickly had the new furnace up and running. The technicians were professional, courteous and thorough. I give my highest recommendation for all your HVAC needs. Five Stars ⭐️⭐️⭐️⭐️⭐️
[January 2024 follow up: Called Air Specialities for an annual checkup. Service was friendly and competent, as usual. Learned further details about our boiler and maintaining it properly. Reasonable fees for the checkup and minor replacement part needed. Always a pleasure working with AS!] Gave a great price when we needed a new boiler back in 2020. Installed promptly and professionally, and they came back to ensure all was working well. They have responded both times we have needed some assistance, and they diligently set about finding a solution each time. Always friendly, prompt, personable, and professional.
We are new to Air Specialties and Mike performed the annual service for 2 gas boilers. He was on time, professional and answered all of our questions. We highly recommend Air Specialties Air Conditioning & Heating Inc. for your HVAC needs. Thank you!
Air Specialties just performed my annual AC service. I’ve used them for a number of years now. Mike is the reason why I sign up each year as he always provides a thorough professional experience each time! I also want to commend the office people. They are pleasant to speak with. Not many places have great service these days. Thank you for being so pleasant.
I have been a customer for 3 years now. Mike has been great. Takes care of my unit as if it is his own He is respectful, hard working. Just got my contract renewed for the next 12 months. For now Air Specialties Air Conditioning and Heating is my toll free 1800 number. They would not disappoint you.
Mike - the field technican AIR Spec, demonstrated excellent customer service and boiler diagnostic skills.He got our out of service gas boiler up and running in a short period of time.
Like the other recent comments, I agree with their praise of Mike's service. We've had Air Specialties for several years now and are obviously satisfied.
Mike was the last technician to service our system. He was courteous and professional, took time to explain what he did. The technician are the reason I keep them.
Mike was fabulous as always. Easy going, knows his stuff and would recommend Mike and Air Specialities to anyone. Thanks so much for taking care of our system for over 12 years!
Great company, been using them for years and they're always professional, prompt, courteous and diligent. Maintenance plan has saved me a number of times.
I have just had my annual furnace tuneup once again with Air Specialties. Mike was here on time and as always did a very thorough job inspecting and sharing everything he was doing. I have been with Air Specialties over 5 years now and couldn't be happier with this company.
We have our Navion system serviced each year since it was installed in November 2021. It is a joy to have Air Specialties service tech Mike come out each year and do a thorough inspection. He is very nice, honest and joy to talk with when he is here. The installation of our Navion system was through Air Specialties as well and did a great job. Highly recommend them for yoir next install.
I have been doing business with this company for over 20 years. They are always prompt and thorough. They are also concerned with ensuring I am happy and comfortable with the service. All of the technicians are wonderful and caring.
We have used this company for many years and very satisfied. Today, we had a regular fall hearing system check and Mike did a great job finding the problem and correcting it quickly and efficiently; a real professional.
Super-efficient and knowledgeable team. Bob did a huge favor for my family and scheduled a major job quickly to keep everyone cool.Clean work, fair price, friendly team. Couldn't ask for more.Thank you.
I have been using Air Specialties for some years now at two addresses. The technicians are top notch! The service they give is excellent. They send the same tech each time whenever possible. These guys like working for this company which says a lot for them. I would and have recommended them to friends and neighbors. As they were recommended to me.
Our service guy, Mike was professional and courteous. Very knowledgeable about our central air. I recommend Air Specialists AC & heating. They are a great company.
I have been a homeowner in the Milford, CT, area since 1974, and, through the years, have had difficulty finding a reliable and trustworthy furnace and central air service. I am in my fourth year with this company and couldn't be more pleased. I have the full service contract and am very happy with their promptness, professionalism and courtesy. ...Two years have passed since the comments above, and, in 2024, Air Specialties continues to promptly provide extraordinary service whether the job is great or small!!
We've been clients for over twenty years for good reason: timely, professional, friendly service. Our air conditioning failed during recent heat wave. Air Specialties responded quickly and provided expert advice and options.
I have used Air Specialties for several decades to install and maintain two furnaces with humidifiers attached, two air conditioners, and a heat pump. Not once have I had any reason to complain about the company's service. And I am *not* one who hesitated to squawk to my pre-retirement employer (Yale), when I see something broken or unsafe in my classroom or office.
This team is an A+.I went to turn on my central air for the first time this season the beginning of last week and nothing happened. I spoke with Barb on Wednesday knowing that I would need to get my old system replaced. Friday morning Bob came out to check out my existing set up and write me up for a quote. That afternoon John and Sam squeezed me into their schedule, fixed a few items and filled up my coolant. When they left me and my pup were nice and cool. Barb followed up with me shortly after just to check in an make sure I was happy!On Tuesday this week I received the quote for the new system.My parents have been using them for over 20 years!Great company and team work, thank you!!!
My AC wouldn’t go below 82 right at the start of the June ‘24 heatwave. Bob sent a specialist out the day after I called. The AC works good as new, and it was all done for a reasonable price. I now have a go to company for all my heating and cooling needs. Recommend them highly!
